Terms and Conditions
1. Introduction
Welcome to www.acasia-tours-phuket.com. These Terms and Conditions govern your use of our website and the services we offer. By using or accessing the site, you agree to comply with these terms. If you do not agree with any part of the terms, please do not use our site or services.
2. Services
Acasia Tours Phuket provides guided tours, excursions, and travel-related services in Phuket and surrounding areas. All bookings are subject to availability and confirmation from our team.
3. User Responsibilities
- Eligibility: You must be at least 18 years old to use our services.
- Account: You are responsible for the security of your account and login credentials. Acasia Tours is not liable for unauthorized access to your account.
- Accuracy of Information: You agree to provide accurate and current information when making bookings or interacting with our site.
4. Booking and Payment
- Reservation Confirmation: Bookings are only confirmed after full payment, or a deposit is received unless otherwise specified in the booking details.
- Payment Methods: We accept major credit cards, PayPal, and other payment methods listed on the website. Payments are processed securely.
5. Cancellation Policy
- More than 30 days before the tour: Full refund.
- Between 30 to 14 days before the tour: 50% of the total price will be charged.
- Less than 14 days before the tour: 100% of the total price will be charged.
6. Changes and Rescheduling
- You may reschedule your tour without a fee up to 7 days before the scheduled date, subject to availability. Rescheduling requests made within 7 days may incur additional charges.
7. Travel Requirements
It is your responsibility to ensure that you meet all travel requirements, including passport validity, visa regulations, health certificates, and insurance coverage.
8. Health and Safety
By participating in any tour or activity, you acknowledge and accept any risks involved. You are responsible for ensuring that you are physically and medically fit to take part in the activities.
9. Third-Party Providers
Some of our tours and services may be provided by third-party partners. We are not responsible for any issues or damages caused by third-party services, and these are subject to their own terms and conditions.
10. Limitation of Liability
Acasia Tours Phuket is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the maximum extent allowed by law.
11. Force Majeure
We are not liable for delays or cancellations caused by events beyond our control, such as natural disasters, political unrest, or other unforeseeable circumstances.
12. Intellectual Property
All content, including images, text, and graphics on www.acasia-tours-phuket.com, is owned by Acasia Tours Phuket or its content suppliers and is protected by intellectual property laws.
13. Privacy Policy
Your use of the website is governed by our Privacy Policy, which outlines how we handle your personal data. You can review the policy [here].
14. Changes to Terms and Conditions
We reserve the right to update or change these Terms and Conditions at any time. Continued use of our website following any modifications means you accept the updated terms.
15. Governing Law
These Terms and Conditions are governed by the laws of Thailand. Any disputes arising from these terms shall be resolved in the courts of Phuket, Thailand.
16. Contact Information
For any questions regarding these Terms and Conditions, please contact us at info(at)acasia-tours-phuket.com.